2017 Best of Home Care Awards

ComForCare Home Care Receives 2017 Best of Home Care® – Provider and Employer of Choice Awards

Rome, GA – ComForCare Home Care of Northwest Georgia announced today that it has received both the 2017 Best of Home Care – Provider of Choice and Employer of Choice Awards from Home Care Pulse. These awards are granted only to the top-ranking home care providers, based on client and caregiver satisfaction scores gathered by Home Care Pulse. ComForCare Home Care is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients.

“We want to congratulate ComForCare Home Care of Northwest Georgia on receiving both the Best of Home Care – Provider of Choice Award and the Best of Home Care – Employer of Choice Award,” says Aaron Marcum, CEO and founder of Home Care Pulse. “Since these awards are based on real, unfiltered feedback from clients and caregivers, ComForCare has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client satisfaction. We are pleased to recognize their dedication to quality professionalism and expertise in home care.”

Best of Home Care providers have contracted with Home Care Pulse to gather feedback from their clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent company, it is able to collect honest and unbiased feedback. ComForCare has earned the 2017 Best of Home Care – Provider of Choice and Employer of Choice awards in the following satisfaction categories measured by Home Care Pulse: Ability of Caregivers, Compassion of Caregivers, Communication from Provider, Client/Caregiver Compatibility, Service as Expected, Recommend Provider, Daily Life, Training Received, Respected by Supervisor, Providing Feedback, Clear Expectations, Office Support Staff, Overall Job Satisfaction.

“I am extremely excited that for the fifth year in a row we have been awarded the Provider and Employer of Choice Awards from Home Care Pulse.  It is gratifying to hear that our clients are extremely satisfied with the service we provide, and our caregivers genuinely enjoy working for our company,” says Roger L. “Chip” Mitchell, Owner of ComForCare Home Care of Northwest Georgia.

“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize ComForCare as a Best of Home Care award-winning provider and celebrate their accomplishments in building a team of happy, qualified caregivers who provide outstanding care for their clients.”

To find out more about ComForCare’s commitment to excellence, please visit http://www.nwga.comforcare.com or call (706) 622-3065.


About ComForCare Home Care of Northwest Georgia

The first ComForCare office opened in Bloomfield Hills, Michigan, in 1996. The company began franchising in 2001, and today has locations throughout North America and in the U.K. ComForCare franchises offer nonmedical and medical in-home care services such as grooming assistance, medication reminders, transportation, light housekeeping, meal preparation, and companionship care. The company uses a 10-step hiring process to find caregivers.

ComForCare of Northwest Georgia was opened by Roger L. “Chip” Mitchell in 2011 to serve individuals who need assistance to remain independent in their homes.  ComForCare fully participates in the CCSP and SOURCE Medicaid programs as well as working directly with the VA and Long Term Care Insurance Companies in order to provide companionship and personal care services to individuals throughout Northwest Georgia.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

The Savvy Senior Radio Show

Back before Christmas, I had the opportunity to be a return guest on the Savvy Senior Radio Show with Karen Nelson and Andrew Carter on WGAA 1340am out of Cedartown, GA.

We spoke about ComForCare’s name change from ComForcare Senior Services to ComForCare Home Care and how we serve the needs of not just seniors, but folks of all ages who could benefit from our personal and companionship services.

We also discussed some of the signs to look for over the holidays as adult children who have moved away from their parents come home and see that mom and dad aren’t doing quite as good as their daily 5 minute call might have suggested.

Community Care Services Program with Jean-Claire Hester and Angela Dollar


Angela Dollar (left) and Jean-Claire Hester (right) were guests on today’s Growing Gray in Georgia podcast.  Jean-Claire and Angela are both Care Coordinators at CCSP – Region 1 which serves Northwest Georgia.  On this podcast we discuss what is CCSP, how it helps folks in our community to stay in their homes and either avoid or transition away from nursing homes so they can continue to live in their communities.  This is a tremendous resource for individuals who need care and meet the criteria.

In addition Angela spoke about the upcoming Alzheimer’s Walk in Rome this weekend as well as a promotion that Chili’s is running today that benefits the Alzhemier’s Association.  You can find more information about her team at http://bndfr.com/4sPcc

What is CCSP?

  • A home and community-based services program that assists eligible individuals to remain in their homes and communities; an alternative to nursing home or long-term care placement.

Eligibility Criteria?

  • Must meet nursing home level of care
  • Have an unmet need for care
  • Must meet income and resource requirements; cost-share may apply
  • Other criteria may also be considered

How to Be Considered for CCSP?

  • Contact the Area Agency on Aging at 1-866-552-4464 (option 2)
  • The Area Agency on Aging screening does not guarantee services with CCSP
  • If eligible, a CCSP RN will meet with you face-to-face to develop an individualized plan of care
  • NOTE: A cost-share may apply & is determined by the Department of Family & Children Services (DFACS) based on income.  An estimated cost-share will be provided at initial screening.

CCSP is a Medicaid waiver program, subject to Georgia’s Estate Recovery mandate, and is administered by the Division of Aging Services, a Division of the Department of Human Services.

NOTE: Waiting lists may apply; private-pay options available immediately

Services CCSP offers are:

  • Adult Day Health:  Care & supervision during the day, social services, nursing, services, and therapy services may be provided.
  • Alternative Living Services:  An alternative residence, such as a Personal Care Home, for those unable to live independently in their own home.
  • Emergency Response Services:  An in-home electronic two-way communication system for emergency help, operating 24 hours a day, seven-day s a week.
  • Personal Support Services:  May include personal care & hygiene, meal preparation, light housekeeping, necessary errands, and/or in-home respite care.
  • Out-of-Home Respite Care:  Temporary relief for the primary caregiver, in an approved facility with 24-hour supervision.
  • Home Delivered Meals:  Nutritionally balanced meals delivered to the home, which may be frozen, hot, and/or shelf stable.
  • Other services may be available as determined in coordination with a Care Manager and your Doctor.

For more information check out www.nwgrc.org

**Description of CCSP program taken from Area Agency on Aging brochure

The Savvy Senior Show

Back in March I was asked to be a guest on The Savvy Senior Show on WGAA Radio 1340AM in Cedartown.  The show was hosted by Karen Nelson and Andrew Carter (whom I found out just after this interview is a fellow Phi Mu Alpha Sinfonia fraternity brother.)

I had a great time as a guest on this show and in some way it probably helped to lead to this Growing Gray in Georgia podcast series getting off the ground.

You can hear The Savvy Senior Show every Wednesday at 10am on WGAA 1340AM in the Cedartown area.  www.wgaaradio.com

Thanks Karen for the invite to your show and Andrew who seems to be my long lost twin.


Music and Dementia


When people get to know me one of the things that I am normally asked is about my journey from being a music major in college to owning a Home Care business.  It’s definitely not the traditional pathway that most of my fellow music majors or ComForCare owners have followed, but it has served me well.

As I look back over my journey I can see how God has been preparing me in an unconventional way to work with the senior population that I now take care of.  In college I did well enough as a music major to keep my scholarships, but I was never going to shine like some of my fellow classmates; Jamie Barton (Grammy Nominee, Winner of the 2015 Richard Tucker Award & 2013 Cardiff Singer of the World http://www.jamiebartonmezzo.com), or Cliff Duren (6+ time Dove Award Nominee), or EJ Day (Season 1 Finalist on American Idol).  My main outlet for singing now other than at church is with seniors both in their homes as well as in facilities like assisted livings and rehabs – and I love it.

Several years back ComForCare introduced a program called Joyful Memories.  Basically it is a way to use music as a reminiscence tool for seniors dealing with dementia.  Develop custom playlists based on songs from our clients childhood and youth that have been specifically arranged and recorded to target an audience with dementia.  What research has shown is that our ability to remember music is one of the last areas of memory to be affected by these terrible diseases.  In addition, music can be used to alter bad moods and behaviors in many cases better than using drugs.

Dr. Deborah Bier is on the corporate staff of ComForCare and has developed a terrific program called DementiaWise.  Our DementiaWise program involves specialized training for our caregivers in how to care for specifically for clients with Dementia, as well as newly expanded educational offerings for families and professional who care for clients with Dementia.

In the video below Dr. Bier goes into more depth about the relationship of Music and Dementia.

Mary Harrell – ComForCare Home Care

13063167_941252979327914_8996374592015657672_oMary Harrell, Director of Care for ComForCare Home Care of Northwest Georgia was our guest today on Growing Gray in Georgia.  We discussed the role that Non-medical Home Care can play in allowing someone to age in place, or in other words say in their home rather than having to move to a nursing home or assisted living facility.

If you would have any questions for Mary she can be reached at (706) 622-3065 or on the web at http://www.nwga.comforcare.com.

Welcome to Growing Gray in GA

Welcome to Growing Gray in Georgia.  I’m glad you found my new podcast website.  Having worked with seniors really since graduating from college 14 years ago (oh my I’m getting old) I have learned that there is a vast amount of resources available to folks so that they can continue to maintain their independence in their home.  Unfortunately may seniors and their families don’t know what options are available.

That’s where Growing Gray in Georgia will hopefully help.  Our mission is to interview key players in the senior care service industry so they can share with our listeners and readers about the ways their companies’ can be of benefit to seniors and their families.

A promise I will strive to keep is to be very particular about whom I allow to be on this show.  In my business we say that we wouldn’t send a caregiver into you or your loved one’s home if we would not feel comfortable sending them into our own parents or grandparents home.  In much the same way I am only going to feature service providers that I would trust to provide care to my own family.

Now that I have shared my plans for what I hope this Growing Gray in Georgia podcast and blog might become its time to make an ask of you my listeners and readers.  If you find any of the information that we post beneficial please share it with your friends and family.  The success of Growing Gray in Georgia is going to be dependent on how large we can grow our audience.  Please like our posts, share our posts, tweet our posts, Instagram our posts, whatever the next platform might be, etc.

And as we sign off our podcasts, Happy Trails to you til We Meet Again.

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